Terms & Conditions

Please read below terms and conditions before you use our service.

1. Agreement to use our service.
1.1. Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use this website. The term ‘The Phonefixers’ or ‘our’ or ‘we’ refers to the owner of the website with registered office. The term ‘customer’ refers to the user or viewer of the website.

2. All repairs.
The Phonefixers is not affiliated with manufacturers in any way and use of our service may void manufacturer’s warranty.
Passcode of your device is needed in order to test it before and after the service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check until you return to the store, which can delay the provision of the service, if any adjustments need to be made.
Time estimate given for completion of the service, is an estimate and does not form any obligation. We will aim to return your device within agreed time, however, if any complications arise (faulty replacement parts, additional problems with the device or device not passing tests), those may delay completion of the service.
Successfully completed repair cannot be cancelled or refunded.
Device withdrawn from ongoing repair is subject to service charge (diagnostic fee) to be paid.
Diagnostic fee and water damage cleaning service shall always be paid upfront and is not refundable due to the nature of the service.
The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
We will keep your device until all charges payable have been paid.

3. Warranty.
Our out of warranty/chargeable repairs are guaranteed for 12 months from the date the Device is ready for collection. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s). Micro-soldering (board level) repairs are covered by 3 months warranty.
Liquid damage cleaning and software repairs are not covered by warranty unless replacement parts have been used. The warranty covers only those parts.

4. Liability.
Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your device onto an external drive prior to your repair.
Device that does not power on and comes from another repair service is considered by us as high risk repair due to the fact it can be damaged by previous technician and we don’t know until we disassemble the device. Customer understands the fact that the condition inside the device is unconfirmed and we are not liable for any damages that we notice during the diagnostics. Customer will be informed immediately once we notice any physical / suspicious damages.
If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by The Phonefixers, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to The Phonefixers.

5. General.
We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.

6. Website terms & conditions.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7. Indemnification.
You agree to indemnify, defend and hold harmless The PhoneFixers, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.