Frequently Asked Questions (FAQ)
Updated: 18th April 2023
You have quoted me $199 for the screen repair but the Samsung asked only $105 to fix it. Why is your repair more expensive ?
This is true that some screen replacements can be cheaper with the manufacturer. Third party shops like ours base the price on the cost of available replacement parts and the time that is needed to install it. There are few factors to consider.
When we repair, it only takes usually up to 2 hours to get it fixed. When you choose manufacturer you have to send it off and that takes 5-14 working days.
We don’t delete your data. Manufacturer requires the phone to be restored to factory settings.
The manufacturer can refuse replacing the screen if the frame of your phone is in really bad condition, when it is bended or have missing parts. If you choose us, we can try to repair the frame. If it is not possible you will be informed about possible options.
I have a phone which has a cracked glass screen however the touchscreen and LCD display is working perfectly. It is just the glass which has cracked. I wanted to know how much it would cost in just replacing the front glass, thanks.
We have created article regarding difference between the front glass and screen repair services. Most of the time if you have the front glass broken, the whole screen has to be replaced. There is exeption for some mid range phones with separate digitizers (then it is specified in description of that particular phone repair service). Even if replacing the glass on Samsung phones is possible, the process is very time consuming and getting perfect results is nearly not possible. No matter if you phone (for example Galaxy S9) has front glass broken or the whole screen, price will be the same and we will replace whole assembly.
I have received my phone back but after you fixed my screen, the front camera doesn’t work.
Sorry to hear that. To repair the phone, we have to disconnect many modules of the phone and connect them back. We test all aspects of the phone after we fix it but some connectors may get loose while it is being delivered. If you receive a phone with a fault which was not there before, let us know immediately. We will repair the issue free of charge. So please test the phone properly when you receive it.
I have been away for 5 months and you still have my phone.
Devices not collected within 60 days from the moment we received them for repair are being automatically removed from our premisses and disposed without chance of having them back. We are going out of space bacause of phones, tablets and laptops which were not collected. Probably we tried to contact you anyway but did not get any answer. You haven’t instructed us that your are not able to collect it.
I have a chinese phone with broken screen and want to bring it tomorrow for same day repair.
Thank you for your interest in our repair services. Yes, we offer same day repairs but only to those mobile phones which are listed in detail on our website. Also we ask you to inform us about your coming by booking your visit. We don’t guarantee fixing phones which were not previously booked or are not part of our offer. You can still send us a quote and we will get back to you with possible options.
What is the difference between the front glass and screen repair ?
Most of the time we replace the front glass and the screen reglardless if you choose front glass repair or the screen repair. If you can see that the price is the same for both, those will be replaced. If you can see different price for front glass and the screen, read the description carefully. However that only applies to older Samsung phones. On new mobile phones, every time we replace the whole front assembly (front glass / digitiser and the screen).
Why some of repairs are so expensive ? The cost of Galaxy S7 Edge screen repair is ridiculous !
The price for repair consists of the cost of replacement part and the labour. The labour cost includes the time we need to spend repairing the phone and the responsibility we take. Usually the high cost of repair means that the replacement part is very expensive. For example, the replacement screen for Samsung Galaxy S7 Edge costs around $270 (29 January 2017).
Can you repair anything with any phone ?
We have listed services which we offer on a regular bassis. However, not everything is repairable, sometimes cost of the repair is higher that the value of the device. Quite often it takes hours just to find that the device is not repairable. Basing on years of experience, we may reject the repair if we find it to problematic.
I have my own replacement screen for my phone, can you fit if for me ?
We prefer to use our own replacement parts, the quality we know. Sometimes we may agree for the repair using your own parts. We will offer discounted price but no warranty and no responsibility if the part will cause any harm to your phone.